Q1: What are the exact dimensions and weight of a standard pallet of panels?
A1: The pallet dimensions and weight vary significantly based on panel size and thickness. We provide detailed packing lists and pallet manifests with each shipment, specifying carton counts, gross/net weights, and exact pallet dimensions for your logistics planning.
Q2: Are the panels individually labeled within the packaging for easy identification on site?
A2: For standard orders, panels are packed sequentially but not individually labeled. For large or complex projects, we offer a carton/panel labeling service per your provided layout plan. This is a value-added service that should be requested during the order placement.
Q3: How should installers handle and move the individual panels to avoid damage?
A3: Panels should be carried vertically, supporting the full length, and stored flat on a clean, level surface. The edges, while durable, should be protected from direct impact. We include basic handling guidelines in every shipment.
Q4: What is the lead time impact if I require special moisture-resistant packaging for a long sea voyage?
A4: Our standard export packaging includes moisture-resistant wraps. Upgrading to enhanced desiccant packs or heavy-duty barriers does not impact the 7-14 day production lead time but may add a nominal material cost.
Q5: If I need to return a sample, what packaging should I use?
A5: Please reuse or replicate the sturdy cardboard envelope we used to send the sample. Ensure the sample is well-protected. The cost and logistics of returning a sample are the responsibility of the customer.
