Q1: What quality checks are performed before my order leaves the factory?
A1: Each batch undergoes checks for dimensional accuracy, color consistency, surface finish integrity, and edge quality. A final random inspection is conducted before packing to ensure compliance with our standards.
Q2: Can I arrange for a third-party inspection before shipment, and what is the cost?
A2: Yes, you can arrange for an independent inspection agency to conduct a pre-shipment inspection at our factory. The cost is borne by the buyer and varies depending on the inspector and scope. This must be scheduled in advance to align with our production completion date.
Q3: How does the 1-year warranty work in practice if a defect is found?
A3: Upon a validated claim, we will either ship replacement panels for the defective ones or, for minor issues, may offer a partial credit. Replacement panels are produced under our standard 7-14 day lead time and shipped at our cost.
Q4: What is your defect rate, and how does it impact my order’s reliability?
A4: Our defect rate is maintained below 0.5% through stringent quality control. This high reliability is factored into our production planning, ensuring your order of 70 panels or more is fulfilled completely and to specification.
Q5: If I order a free sample, is it from the same quality-controlled production as a bulk order?
A5: Yes, standard samples are taken from our production inventory and are fully representative of the quality you will receive in a bulk order, allowing you to verify the material and finish firsthand.
