Q1: What is your plan if a natural disaster or major event disrupts your factory operations?
A1: We have business continuity plans that include communication protocols with clients and alternative production scheduling. Our priority is to communicate any impact on lead times immediately and work with clients to find solutions.
Q2: How did your supply chain and lead times hold up during recent global disruptions?
A2: Our vertically integrated manufacturing and strategic raw material inventory allowed us to maintain our 7-14 day lead time with remarkable consistency during recent global supply chain challenges, which many clients have noted as a key strength.
Q3: If a key component becomes unavailable, how do you manage existing orders?
A3: We would proactively inform affected clients, present equivalent or superior alternative options, and seek their approval before proceeding. Client approval for any material substitution is mandatory.
Q4: What is your communication protocol during a crisis affecting my order?
A4: Your dedicated contact will notify you directly via email with clear details about the situation, its impact on your order timeline, and the proposed next steps. We believe in transparent, proactive communication.
Q5: Does the warranty cover force majeure events that damage the product after shipment but before delivery?
A5: No, standard warranties do not cover force majeure events. This risk is transferred upon shipment and should be covered by the cargo insurance policy, which we strongly recommend for all shipments.
