Q1: As a new customer, what can I expect during my first order process?
A1: You can expect a structured process: initial consultation and quote, sample evaluation (we recommend starting with free standard samples), order confirmation with a Proforma Invoice, payment via T/T, production (7-14 days), and finally shipment with tracking.
Q2: Is there any dedicated support for first-time importers?
A2: Yes, we provide clear guidance on international trade documentation (commercial invoice, packing list) and shipping terms (FOB, EXW). We explain each step to ensure a smooth first import experience for you.
Q3: What is the most common hurdle for new customers, and how do you help overcome it?
A3: The most common hurdle is finalizing exact custom specifications. We help by providing detailed templates for size lists, strongly advising on physical sample approval, and confirming all details in writing before production begins.
Q4: Can I get a small pilot order below the MOQ to test the full process?
A4: Our MOQ of 70 panels is the minimum viable quantity for production. To test the process with lower risk, we recommend our sample service. The full order process—from payment to shipping—is the same for both small and large MOQ orders.
Q5: How do you ensure my first order’s packaging is sufficient for international transit?
A5: We use our standard, robust export packaging for all orders, which has been proven safe for international shipping. This includes palletization and protective wrapping, ensuring your first order arrives in good condition.
