Q1: Our design calls for very large, monolithic panels. How do you handle production and shipping limitations?
A1: We can produce large panels, but maximum dimensions are constrained by our press size and shipping container dimensions. We will advise on feasible sizes during quoting. Such large panels are custom and subject to our project MOQ, and require careful packaging.
Q2: We have an existing installation with a rare finish. Can you match it and produce a small number of extras?
A2: Yes, we can attempt to match the finish from a provided sample. However, reproducing a custom finish requires a minimum production run, typically aligned with our project MOQ of 200 square meters, even if you only need a few panels immediately.
Q3: What is your solution for a project where wall surfaces are uneven or not perfectly flat?
A3: For slightly uneven surfaces, we recommend using a batten or Z-clip mounting system to create a new, flat plane. Our panels themselves are rigid. We can provide guidance, but the design and sourcing of such substructures are typically handled by the installer.
Q4: How do we handle a project where the final room dimensions won’t be confirmed until after the panels need to be ordered?
A4: This is a common challenge. We recommend splitting the order: first, order the majority of panels based on best estimates to meet the production lead time. Then, place a smaller, final “make-up” order once dimensions are fixed, understanding it will have its own 7-14 day cycle and MOQ considerations.
Q5: If panels are damaged during installation by the contractor, can we get urgent replacements?
A5: Yes, we can produce replacement panels on an expedited basis. Please provide the exact specifications. This will be treated as a new, urgent order subject to the standard MOQ and a prioritized production slot, with expedited shipping at the customer’s cost.
